Frequently Asked Questions

Aurrelis is a modern house of fragrance and personal care, dedicated to crafting long-lasting scents and refined daily essentials that blend artistry, performance, and conscious luxury.

Yes. All Aurrelis products are cruelty-free and crafted using ethically sourced ingredients.

Yes. Our products are formulated for everyday use, developed in ISO & GMP certified facilities, and dermatologically tested where applicable.

Due to hygiene and safety reasons, opened or used products cannot be returned. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery for assistance.

Spray the perfume on clothes from a distance of approximately 6–8 inches. Avoid direct application on skin or delicate fabrics for best results.

Our high-concentration formulations are designed to last 8–10 hours, depending on fabric type, weather conditions, and environment.

Yes. Most Aurrelis fragrances are designed to be gender-neutral and can be worn by anyone who resonates with the scent profile.

Store your perfume in a cool, dry place away from direct sunlight and heat to maintain its quality and longevity.

Yes. Our personal care range is designed to suit most skin and hair types. Specific usage recommendations are mentioned on individual product pages.

Yes. Our formulations are dermatologically tested and created to be gentle, effective, and suitable for regular use.

Aurrelis products are thoughtfully formulated to be skin-friendly and paraben-free, without compromising on performance.

Yes. All Aurrelis personal care products are unisex and suitable for both men and women.

Orders are typically delivered within 7 working days from the date of order confirmation. Delivery times may vary based on location.

Yes. Free shipping is available on all standard orders within India.

Orders placed before 10:00 AM IST are processed the same working day. Orders placed after 10:00 AM IST are processed on the next working day. No dispatches occur on Sundays or public holidays.

Once shipped, you will receive an email with a tracking number. We primarily ship via Delhivery and Bluedart Logistics, or other trusted partners if required.

No. Once an order has been dispatched, delivery address, contact number, or recipient details cannot be modified. Please ensure accuracy at checkout.

No. Aurrelis does not offer Cash on Delivery. All orders must be prepaid using secure payment options at checkout.

While we strive for timely delivery, Aurrelis is not responsible for delays caused by courier disruptions, natural calamities, strikes, or events beyond our control.