No Return Policy

We do not accept returns once an order has been successfully delivered.

This policy helps us maintain hygiene, safety and quality standards, particularly for fragrance, beauty, skincare and personal care products.

Replacement Eligibility

Replacement support may be available in the following situations:

How to Request a Replacement

Please contact our support team within 48 hours of delivery.

To help us review your request quickly, please provide:

Replacement Approval Process

All replacement requests are subject to review and verification by the Aurrelis support team.

Once your request is approved, we may offer one of the following, depending on the circumstances:

Refund Policy

As a general policy, refunds are not offered after successful delivery.

Refunds may be considered in limited situations such as:

Approved refunds will be processed to the original payment method within the applicable banking or payment-provider processing timeline.

Non-Eligible Cases

Replacement or refund requests may not be approved in the following cases:

Cancellation Policy

Orders may be cancelled before dispatch, depending on the current processing stage of the order.

Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.

Important Note

We recommend checking your package and products as soon as they are delivered.