Shipping Policy

Aurrelis Customer Care

Shipping Policy

At Aurrelis, we are committed to delivering your order safely, efficiently and with the highest level of care. Please review our shipping and delivery information below.

01

Delivery Timelines Within India

Orders are typically delivered within 7 working days from the date of order confirmation.

Delivery timelines may vary depending on your location and courier service availability.

Public holidays, natural disasters or other unforeseen circumstances may occasionally affect delivery timelines.

02

Shipping Charges

Free standard shipping is available on eligible orders within India.

Any additional shipping or handling charges applicable to special delivery requirements will be displayed at checkout before payment.

03

Order Processing & Dispatch

Orders placed before 10:00 AM IST are generally processed on the same working day.
Orders placed after 10:00 AM IST are generally processed on the next working day.
Orders are not dispatched on Sundays or public holidays.
Delivery estimates may be calculated from the date of dispatch.
04

Tracking & Courier Services

Once your order has been shipped, tracking information will be shared through your registered contact details, where available.

We primarily work with Delhivery and Blue Dart for shipping. Where these services are unavailable, another trusted courier partner may be used.

For shipping or tracking assistance, contact us at info@aurrelis.com or WhatsApp +91 90820 42266.

05

Address & Contact Details

Please ensure your delivery address, mobile number and recipient information are entered correctly before placing your order.

Once an order has been dispatched, we may not be able to change the delivery address, contact number or recipient details.

06

Cash on Delivery

Cash on Delivery is available on eligible orders. Availability is shown at checkout.

Prepaid orders get an extra 5% off (up to ₹100), applied automatically at checkout.

07

Delays Beyond Our Control

While we make every reasonable effort to deliver orders on time, certain circumstances may result in unexpected delays.

Courier or logistics service disruptions
Natural calamities or extreme weather conditions
Strikes, lockdowns or transportation restrictions
Other circumstances outside our reasonable control

Need Help With Your Order?

Our customer support team is here to assist with shipping, delivery and tracking enquiries.

Email: info@aurrelis.com

WhatsApp: +91 90820 42266